Forest Gate Flowers Online Delivery: Complete E-Commerce Terms Explained

Forest Gate Flowers Terms & Conditions - Online Flower Delivery

Introduction

These Terms and Conditions (“Terms”) set out the basis on which Forest Gate Flowers (“we”, “us”, or “our”) supplies products, specifically flowers and associated gifts, via our online platform to customers (“you”, “your”) for delivery in Forest Gate and surrounding areas. By placing an order through our website, you agree to comply with and be bound by these Terms. Please read them carefully before ordering any products.

1. Scope and Application

These Terms apply to all orders for flower delivery made via the Forest Gate Flowers website for delivery to customers in Forest Gate and adjacent locations. Your use of our online service constitutes acceptance of these Terms. If you do not agree with any section of these Terms, we kindly ask that you do not place an order.

2. Order Process

2.1 Product Selection: To begin your order, browse our online catalogue for fresh bouquets, arrangements, and related floral gifts. Each product listing will show the relevant details, including descriptions, images, and prices.

2.2 Order Placement: Once you have chosen your desired product(s), add them to your basket and proceed to the checkout. You will be required to provide accurate delivery and contact information. Please double-check all details before submitting your order, especially the delivery address, as we are not liable for delivery errors due to incorrect addresses.

2.3 Order Confirmation: Upon successful checkout, you will receive an online confirmation page and, where possible, a confirmation message. This confirmation acknowledges receipt of your order request but does not constitute acceptance. A legally binding contract will exist only once we have accepted your order and arranged for dispatch.

2.4 Acceptance and Refusal: We reserve the right to refuse or cancel any order at our discretion and for any reason. This may include, but is not limited to, circumstances where products are out of stock, the information provided is incorrect or incomplete, payment cannot be authorised, or we suspect fraudulent activity. In such cases, any payment made will be refunded in full.

3. Product Availability and Substitutions

3.1 Availability: All products are subject to availability. Seasonal changes and supplier constraints may affect stock levels. We aim to keep our website updated, but occasionally, an item displayed may be unavailable at the time of your order.

3.2 Substitutions: Where an item is unavailable, we may provide a suitable alternative of equal or greater value and similar appearance. If a significant substitution is necessary, we will endeavour to contact you to discuss your preferences or offer a refund if the alternative is unsuitable.

4. Pricing and Payments

4.1 Prices: Prices are displayed on our website in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be clearly stated at the checkout stage prior to completing your order.

4.2 Payment Methods: We accept a variety of secure payment methods available through our online ordering system. You authorise us to charge the payment card or method provided for the total order amount, which includes product cost and delivery fees.

4.3 Payment Authorisation: All payments are subject to authorisation and validation by the relevant payment provider. If, for any reason, payment is declined or withheld, we will be unable to process your order and will notify you accordingly.

5. Delivery

5.1 Delivery Areas: We deliver across Forest Gate and the surrounding areas as specified on our website. If your requested delivery location is outside our current coverage area, we will notify you and refund any payment made.

5.2 Delivery Times: We aim to deliver orders on your chosen delivery date, but delivery times cannot be guaranteed and are subject to factors beyond our control, including traffic, weather conditions, and availability of stock. Where possible, we strive to accommodate time-specific deliveries for special occasions.

5.3 Delivery Instructions: You may provide specific instructions at checkout (e.g., leave with neighbour, leave in a safe place). We cannot accept liability for loss or damage if we are left to deliver according to these instructions.

5.4 Failed Deliveries: If our couriers are unable to deliver (for example, if no one is present and no safe place is available), we will attempt to redeliver or contact you to arrange a suitable solution. Additional delivery attempts may incur extra charges.

6. Cancellations and Amendments

6.1 Order Cancellations: If you wish to cancel your order, you should notify us as soon as possible. Due to the perishable nature of flowers, orders may be cancelled up to 24 hours before the scheduled delivery date. Orders cancelled after this period may not be eligible for a refund if preparation has commenced.

6.2 How to Cancel: To cancel or amend your order, please refer to the contact instructions on our website. Provide your order details to help us locate your order quickly.

6.3 Refunds for Cancellations: Where a cancellation is accepted within the specified notice period, a full refund will be processed to the original payment method. Refunds may take up to 7 working days to appear, depending on your bank.

6.4 Order Amendments: We will endeavour to accommodate requests for changes (e.g., to delivery address, recipient name, product selection) if received at least 24 hours before delivery. We cannot guarantee amendments after your order is processed or dispatched.

7. Returns and Complaints

7.1 Returns: Due to the perishable nature of our floral products, returns are only accepted in accordance with your statutory rights in the case of faulty or incorrect goods. Where there is a problem with the delivered items, please contact us promptly so we can resolve the issue.

7.2 Quality Concerns: If you are dissatisfied with the quality of your flowers or any aspect of our service, please notify us with photographic evidence (where possible) within 24 hours of delivery. This enables us to assess and resolve the issue effectively, which may include refunds, replacements, or partial credits at our discretion.

7.3 Non-Perishable Items: For non-perishable gift items, you may return your purchase within 14 days of receipt if it is unused and in its original packaging. Please contact us to arrange a return. Return postage costs are your responsibility, unless the item is faulty.

8. Limitation of Liability

8.1 General: To the fullest extent permissible by law, we exclude all warranties, conditions, and representations, whether express or implied, with respect to our products and services.

8.2 Liability Cap: Our liability for any loss or damage resulting from your order will be limited to the total amount paid for your order. We do not accept liability for indirect, incidental, or consequential losses or for any delay or failure to deliver goods caused by circumstances beyond our reasonable control.

8.3 Personal Responsibility: Please ensure that correct delivery details are entered when placing your order. We cannot be held liable for loss of or damage to orders resulting from incorrect or incomplete information provided at checkout.

9. Force Majeure

Forest Gate Flowers will not be held responsible or liable for any delay or failure to perform our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to natural disasters, acts of God, war, civil disturbance, strikes, or supply chain disruptions.

10. Data Protection and Privacy

We respect your privacy and comply with all applicable UK data protection laws. Your personal information is collected, processed, and stored solely as necessary for order fulfilment and service improvement. For more details, please refer to our published Privacy Policy on the website.

11. Governing Law and Jurisdiction

These Terms and any disputes or claims arising out of or relating to them are governed by the laws of England and Wales. You and Forest Gate Flowers agree that the courts of England and Wales will have exclusive jurisdiction to resolve any disputes relating to these Terms or your use of our service.

12. Variation and Updates

We reserve the right to update or modify these Terms at any time without prior notice. Changes will take immediate effect upon their publication on our website. Your continued use of our online flower delivery service following any such amendments constitutes acceptance of the modified Terms.

13. Severance

If any provision or part-provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

14. Entire Agreement

These Terms represent the entire agreement between you and Forest Gate Flowers concerning any online flower delivery orders. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

15. Contact and Customer Service

If you have any questions regarding these Terms, your order, your flowers, or our procedures, please consult the relevant sections on our website for up-to-date information and customer service guidance.

Note: These Terms & Conditions apply to all Forest Gate Flowers customers ordering online for flower delivery across Forest Gate and the surrounding areas. For your peace of mind, we strive to offer clear, fair, and transparent service, every time.