Our Returns, Refunds & Complaints Policy
Forest Gate Flowers Fresh Flowers Guarantee
At Forest Gate Flowers, we pride ourselves on delivering the freshest flowers to every household and business in the Forest Gate area. As a trusted local florist, we are dedicated to customer satisfaction and stand behind every floral arrangement we deliver with our Fresh Flowers Guarantee. We want every bouquet to arrive vibrant, fragrant, and full of life, just as you expect from a professional Forest Gate florist.
Damaged on Arrival Policy
Flowers are delicate, and while we do our utmost to ensure every arrangement arrives in perfect condition, occasional mishaps can occur during transit. If you receive an order that is damaged or not up to our high standards upon arrival, please contact us as soon as possible. To help us resolve your concern effectively, we may ask you to provide a photo of the damaged flowers on the same day of delivery or within 24 hours. This helps us quickly identify the best way to put things right for you.
Our Freshness Window
Your satisfaction with the longevity of your flowers is important to us. We guarantee that every bouquet from Forest Gate Flowers is freshly prepared, and as a minimum, should last at least 5 days from the date of delivery when cared for according to our care instructions. If you believe your flowers have not lasted as expected within this freshness window, please let us know and we will be ready to help resolve the issue.
Refund and Replacement Options
In the unlikely event your flowers do not meet our freshness or quality promise, we offer two options to put things right:
- Replacement: We will arrange for a new bouquet to be delivered to the original address at the earliest opportunity, ensuring you still enjoy a beautiful floral display.
- Refund: Where appropriate, we can process a refund to your original payment method. Refunds are typically issued within 5-7 working days once approved.
Our first priority is always to restore your confidence in our service, so please let us know which option suits you best.
How to Raise a Complaint
If you have a complaint or concern regarding your flowers or our service, we want to hear from you. Please contact us with details of your order and the nature of your concern. The more information you can provide, the faster we can investigate and resolve the issue. Our team will acknowledge your complaint within 2 working days and aim to provide a full response or resolution within 5 working days.
Customer satisfaction is at the heart of what we do. As a local Forest Gate florist, we value the trust of our nearby community and strive to provide the best floral experience possible—every time.
Your Trusted Local Forest Gate Florist
Forest Gate Flowers has served households and businesses in the Forest Gate area for years, delivering beautiful, fresh arrangements with care and attention. If you ever need help with your order, returns, or have feedback for us, rest assured you are dealing with a dependable local team that truly cares about its customers and its reputation for excellence.
